About Capitol Medical Center

Capitol Medical Center (CMC) is a reputable private hospital in Manila, Philippines. It is part of the Mount Grace Group of hospitals. It was founded in 1967.

Today, Capitol Medical Center is a modern medical and organizational complex existing as a whole system for the total care of the individual.

The institution’s progress over the years can be clearly seen from its rapid extension of its facilities and medical services.

 

THE CHALLENGE
To have smooth and fast delivery of messages and communications with patients and hospital staff

CMC houses 300 hospital beds, and offers a wide array of inpatient and outpatient medical services. Informing patients of their appointment schedule, medical reports and updates is an important part of hospital operations. To effectively manage and utilize bed space in CMC, communications with patients has to be smooth and efficient.

Before deploying sendQuick’s products, CMC staff had to manually call patients to give them updates on the progress of their lab reports, remind them of their appointment schedules, as well as other important updates. This tedious process took up valuable time and manpower.

 

THE SOLUTION
sendQuick Enterprise System

CMC’s main objective was to have a fast and smooth delivery of messages and communications to patients and hospital staff. They chose to use sendQuick Enterprise System to automate the communication process with their patients.

Through integration with sendQuick Enterprise to their existing hospital system using our API, they were able to quickly set up automatic notifications and reminders to patients.

Furthermore, CMC was able to strengthen its patient engagement level using sendQuick Enterprise System. With the automatic SMS system in place, CMC could add in different follow-up messages at different stages of the patient journey.

 

THE RESULT
Now, they are able to send out customer surveys to gather feedback on their services, which helps them to improve the operations in the long run.

In comparison with other automatic SMS messaging services, CMC chose sendQuick Enterprise System as it is a complete hardware SMS system that had a flexible mode of integration with their existing backend system.

They were able to deploy our solution within a short period of time, and could configure the system to best suit their needs.

ABOUT HARMONY PUBLIC SCHOOLS

Harmony Public Schools is a system of 58 Texas public charter schools comprising 35,000 students, and 4,000 faculty and staff. In the year 2000, Harmony Public Schools opened its first school in Houston, Texas and still houses the central administration in the Houston area. Since expanding, Harmony has grown into all major areas of Texas, forming six distinct regions (or districts).

 

 

THE CHALLENGE
To maintain a high uptime for IT systems, datacenter and security operations centre

Harmony Public Schools is a large school system with a strong focus on STEM (science, technology, engineering and mathematics) education serving students from kindergarten up to 12th grade. As a centrally connected cluster, all Harmony schools share a centralized datacenter and security operations center including independently managed IT systems in each school. Such a large and interconnected IT infrastructure needs to be proactively monitored to ensure it stay up and running at all times.

They have an existing network management system, but, in the event a system experiencing latency-related issue or unplanned downtime, notifications and alerts were not communicated to the concerned IT personnel instantaneously and were only sent via email, syslog filters and SNMP traps and staff who were away from their desks were unable to receive them.

 

THE SOLUTION
sendQuick Alert Plus

After conducting due diligence in evaluating various available options, Harmony Public Schools selected sendQuick Alert Plus as their choice for a notification management solution.

It can be set up in less than 10 minutes, and with built-in user management, and shift (roster) management, ensures that alerts and notifications are sent only to relevant personnel on-duty at the time of the incident.

 

THE RESULT
Automated real-time, omnichannel alerts for all connected systems

Now, through the sendQuick Alert Plus incident response workflow, their concerned personnel can get notified in real-time, whether they are at or away from their desk, if any of their IT infrastructure systems experience latency-related issues or unplanned downtime.

The sendQuick Alert Plus platform integrates with their existing network management system and converts incoming syslog filters, SNMP traps and emails into out-of-band SMS and social messenger app messages. It is also capable of sending email notifications and automated voice messages.

My First Skool Case Study

About My First Skool

My First Skool is a leader in early childhood care and education having being around for more than 40 years. As the pre-school arm of NTUC (National Trades Union Congress) First Campus Co-operative, My First Skool has grown into one of Singapore’s most respected early childhood organisations since first opening its doors back in 1977.

Dedicated to bringing quality pre-school education within easy reach, My First Skool now has over 140 pre-schools islandwide and is serving more than 22,000 families.

The Challenge

To find an affordable and efficient way to contact parents for their immediate responses to centre placements and various events.

Faced with intense competition in the childcare industry, My First Skool needed to reach potential customers fast to offer placements in various centre at different locations. Staff had to constantly call parents over the phone to inform them of vacancies or upcoming events and open houses. This grew to became a very time-consuming and unproductive activity as parents frequently do not pick up the calls or in some cases, no longer using the contact numbers they provided earlier. The staff was spending many hours just on calling alone!

My First Skool wanted to find a simpler way to get responses from parents without compromising on the productivity of their manpower or needing to hire extra manpower just to constantly contact parents for confirmation. They have explored using email (through EDMs) but have found that it did not provide the timely responses that they urgently needed in order to optimise placements in the centres and to manage the vacancies.

The Solution: sendQuick ASP

The deployment of sendQuick ASP helped My First Skool to achieve significantly faster responses from parents that were on their waitlists with the 2-way SMS feature. It further allowed them to streamline all communications with parents during their mass enrolment-calling (for the replacement of K2 graduates.) As part of the workflow, sendQuick ASP is now triggered to send SMSes whenever attempts to contact the parents by phone were unsuccessful. Besides this, sendQuick ASP is now used to blast information to interested parents about any new centre(s) prior to enrolment-calling or even upcoming opening. This kept the interest warm and enabled their enrolment-calling to be smoother than before.

The Result: efficient communications to parents with ease of use at affordable cost

With the introduction of sendQuick ASP, My First Skool has since saw a 50% increase in prompt responses from parents/customers as compared to email responses. The decision to use SMS as the main form of communication over email was because they knew that the interest of parents will wane if they were not prompted to make decisions quickly. The SMS system allows them to do just that.

My First Skool had also evaluated other SMS service-providers that offered other messaging platforms but found them way too complicated. Eventually, they chose sendQuick ASP because it is simple and easy to use, yet effective and affordable.

Prudential Asset Management Case Study

About Prudential Asset Management

Prudential Asset Management (Singapore) Limited (PAM Singapore), is a fund management company started out in 1989 as the investment arm of Prudential’s Singapore insurance operations.

The Request

Prudential Asset Management (Prudential) has a mission critical IT infrastructure that supports the business function of the group in Singapore and regional countries. As the infrastructure needs to have continuous uptime, Prudential has implemented a simple SMS alert function, to inform the technical staff when there is a failure. This SMS is alert function is done by routing email messages of the failure to their mobile operator, who will then convert the emails into SMS and sent out to the technical staff.

This method of sending alerts is very unstable as it is dependent on the reliability and uptime of Prudential’s Internet networks through their dedicated leased line, as well as the mobile operator’s email services. Due to the requirement of high reliability and stability of the SMS messaging, Prudential realized they need to have a better solution. Prudential chose sendQuick Alert server to meet those needs.

TalariaX Solution 

sendQuick Alert server is a plug-and-play system that can be integrated to all IT security and infrastructure that supports emails alerts. The sendQuick Alert server will process and convert the email alert messages to SMS. In addition, the selective message filter mechanism allows only important messages to be sent as SMS, which reduces the disturbance to the IT support team. The IT team thus enjoys mobility and minimal disturbances, yet can be reached effectively and quickly when needed. sendQuick alert was deployed within the LAN infrastructure, which eliminates the dependency on leased line and other Internet connections. This has increased the reliability of the alert messages. Moreover, sendQuick Alert has a built-in SMTP gateway providing a back-up SMTP for the infrastructure. sendQuick Alert was deployed within a week and the maintenance-free system reduces the system administration resource requirement.

Success Story

sendQuick Alert has created a greater stability and reliability in the messaging alert communication for Prudential. Prudential need not worry about the availability of their leased line and Internet as the SMS messages will be sent regardless of their availability. The SMS messages are sent very quickly to inform the various IT personnel immediately whenever the system experiences an unplanned downtime. This has improved response rate to deal with IT-related incidents and reduce downtime. In fact, the ROI is achieved in a very short period, making sendQuick Alert a very good investment for Prudential. Today the sendQuick Alert is a key system in Prudential’s total IT planning and infrastructure.

FTLife Insurance Case Study

About FTLife Insurance Company

FTLife Insurance Company Limited (“FTLife”) is one of Hong Kong’s largest life insurance companies and a wholly-owned subsidiary of Tongchuangjiuding Investment Management Group Co., Ltd. (“JD Group”). It offers a myriad of financial products to individual and institutional clients including financial protection and wealth management products.

The Challenge: To Provide Secure Remote Login to Users

The Company’s financial services consultants and customers routinely access financial information on digital devices from remote locations. Their concern was the potential loss of sensitive information due to cybersecurity breach.

Hence, FTLife sought an on-premise, 2-factor authentication (2FA) system to address that concern and integrate its many different online applications services on a unified platform.

The Solution: sendQuick ConeXa

FTLife selected sendQuick ConeXa to provide enhanced security to users remotely accessing sensitive data online. Since it is a centralised 2FA platform, it supports multiple SSL VPNs and various applications that require authentication. The sendQuick ConeXa gateway is an on-premise all-in-one appliance for 2FA, using SMS One-Time Password (OTP), Email OTP & Soft Token. It is a scalable gateway, thereby, allowing other applications to utilize the
platform in future.

The Result: Enhanced Security, Lower Cost of Ownership, Ease of Management

FTLife can now send OTP to their financial services consultants, staff and customers, remotely accessing web-based applications and information. The centralised authentication gateway supports the Company’s multiple SSL VPN’s. It has helped reduce the overhead costs of as the maintenance cost of the gateway is low, while enhancing security and ease of management.

Great Southern Bank Case Study

About Great Southern Bank

Great Southern Bank, based in Springfield, Mo., was founded in 1923 and currently operates 100+ offices in eight states in the U.S., comprising 104 retail banking centers, two commercial loan offices, and one home loan office. Great Southern is a one-stop banking and loan provider for small to large businesses and individual customers, providing a wide variety of checking accounts, savings accounts, and lending options.

The Challenge: To send alerts & notifications via text alerts to their data center and customers, and having an on-premise server which can integrate with its shortcode provider

With a large network of branch offices spread across different states, it was imperative for Great Southern Bank to address customer security and 24/7 support to enhance its competitiveness among its peers.

Prior to deploying sendQuick, Greater Southern Bank had the following challenges:

– They only had email alerts for their data center, and they required text alerts as well in the event of unplanned downtime

– They had no means of communicating messages to their customers

– The absence of an on-premise solution which could integrate with their existing shortcode provider to send text alerts

Additionally, the Company had other ways of authenticating a customer’s identity but were looking for a 3rd-factor authentication solution which could simultaneously send a security code to a customer while on a call with them.

The Solution: sendQuick Entera

After evaluating several options, Great Southern Bank selected sendQuick Entera. Entera is an on-premise network monitoring system which is easy to set-up and effortlessly integrates with the company’s backend applications and existing systems (such as SolarWinds) for sending text alerts to its data center and shortcode provider, to send messages to customers. The Company tested the system by sending messages using their custom-made app before the final deployment. Entera also addresses the concern of secure remote access of customers by sending out a security code for authentication.

The Result: Improved Responsiveness, streamlined processes, and enhanced security.

With the successful deployment of sendQuick Entera, Great Southern Bank has experienced faster response time to mitigate the disruptions caused by data center outages. The Company now sends text alerts when their email server experiences downtime. By being an on-premise solution, the authentication of a customer’s identity is more secure and reliable, which has helped streamline the various business processes of the Company, thereby enhancing its operational efficiency.

With a successful deployment, Great Southern Bank is now considering implementing the High Availability option offered by sendQuick Entera to increase the volume of messages being sent to customers and is also considering purchasing more on-premise Entera units.

Dragon Steel Corporation Case Study

About Dragon Steel Corporation

Dragon Steel Corporation (中龍鋼鐵股份有限公司) produces and sells steel products in Taiwan. Founded in 1993 and is based in Taichung, Taiwan, Dragon Steel Corporation operates as a subsidiary of China Steel Corporation (中鋼公司) – one of the top 30 steel manufacturers in the world.

The Challenge: To ensure message delivery, lower messaging costs, and retain history of alerts and notification from on-premise network monitoring system

Dragon Steel was struggling to receive IT alerts & notifications in a timely and reliable way. Its notification platform was also strained under the ever increasing enterprise applications leveraging the existing platform to send out messages affecting the profitability and productivity.

Hence, the Company had the following business needs:

• A centralised notification multi-channel platform which could send timely critical alerts to the IT team in event of network downtime to enable the team to respond quickly and mitigate loss of data.
• A scalable solution which could support the expanding usage of applications leveraging a unified platform to send out alerts.
• Harnessing the technology of messaging apps to share information to help lower the high telecommunication charges.

The Solution: sendQuick & sqoope Integration

TalariaX has deployed its multi-channel messaging platforms – sendQuick and sqoope to address Dragon Steels’ business challenges appropriately. With the deployment of these two integrated servers as the central notification platform, the Company’s IT team now receives instant messaging updates whenever critical IT Alerts are generated. The alerts are received via instant messaging (sqoope) with the intelligence to auto-route through SMS (sendQuick) in absence of network connectivity.

As sqoope comes with four message status indicators, (sent, read, delivered and acknowledged) the message delivery channel can be tracked in real-time, guaranteeing message delivery as well as an acknowledgement from the recipient on viewing it. The High Availability feature of sendQuick ensures that messages are delivered swiftly with minimum disruption during downtime and optimises network uptime.

The Result: Improved Responsiveness, Lower TCO, and High ROI

Post sendQuick and sqoope deployment, the Company found an increase in their operational efficiency and experienced substantial cost savings on its telco charges. Their IT team is now able to respond quickly saving critical time and minimising disruption.

As sqoope is being used as the default channel for sending alerts via instant messaging the need for sending out SMS texts has also significantly reduced resulting in lower telco charges. With proven efficiency of this implementation, they are considering a similar roll-out for their other business applications.

LHN Group Case Study

About LHN Group

LHN Group is a conglomerate of diverse business entities in the Space Resource Management, Logistics, Facilities support & Lifestyle businesses. LHN Group’s major specialization lies in Space Resource Management. They enhance the value of unused and under-utilised spaces they lease from government agencies, commercial corporations and finance companies, by renovating and refurbishing these spaces, then converting them into industrial land and buildings, warehouses, offices as well as residential premises. Upon the successful conversion of these spaces, LHN Group will further provide a full range of value-added services which include the marketing, subleasing and management of these converted properties.

The Challenge: Achieve operational efficiency with a highly interoperable active monitoring unit for all back-end systems in keeping investment costs low.

LHN Group is made up of more than 40 businesses located vastly all over Singapore. As it is an absolute requirement for all its businesses to communicate back and forth with LHN headquarters, it is also mandatory that the system for integration is highly interoperable with the plethora of different back end systems already in use and be able to monitor everything simultaneously and effortlessly. Being an existing sendQuick® client, LHN Group had previously procured a sendQuick® appliance in the support of internal staff communication matters. With the introduction of the sendQuick® Avera, they are now exploring on A&P campaigns and multiple sites and systems monitoring, attaining cost-effectiveness in their daily operations.

The Solution: sendQuick® Avera

The sendQuick® Avera server has the intrinsic ability to actively monitor an unlimited number of systems and equipment unconditionally. It has wide platform compatibility for RAM, HDD, and CPU check. It is also an operating system independent in checks using Ping, Port or URL.

The Result: Impeccable monitoring capability for preemptive actions required in the event of service disruption or system downtime, hence leading to the delivery of better customer service.

The sendQuick® Avera server has proved to be a perfect solution for LHN Group – with the need for monitoring diversification over its many systems and equipments. With the delivery of communication reliably over non-wifi dependent SMS, important messages are received immediately in a non-intrusive manner.

SOMPO Insurance Singapore Case Study

About Sompo Insurance Singapore

Sompo is a member of SOMPO HOLDINGS, a trusted and established insurance and risk solutions provider in Japan for over a century. Today, SOMPO HOLDINGS serves its customers in more than 30 countries and regions. Since 1989, Sompo has been providing companies and individuals with premium yet afordable insurance in Singapore.

The Challenge: To provide for agents and employees a secure remote access to its external facing portals for retrieving confdential information and perform transactions.

Sompo prides itself in being customer-centric, claims-efcient and technology-driven. These become the key competitive advantages that often help Sompo win praises from both customers and business partners. Sompo has provided for its agents and employees access to its external facing portals for accessing to customers’ confdential information and to perform transactions. Sufficient protection against unauthorized access was needed, and Sompo had decided to leverage on the benefts of a single integrated 2FA via SMS One -Time -Password (OTP) solution.

The Solution: sendQuick ConeXa

Sompo found that TalariaX’s sendQuick Conexa solution did not require the use of security hardware token, nor needing to install any third party client-ware before use. This alone was a major factor in lowering their Total Cost of Ownership ( TCO). Additionally sending SMS text-based One-Time Passwords (OTP) instantly to the requestor’s registered mobile phone means convenience and ease of use. As it also provisions for unlimited users there was no need worry about licensing management. sendQuick ConeXa is primarily designed and built to act as a reliable stand-alone appliance, easy to set up, easy to administer, and requires little or no supervision.

The Result: Improved Security, Lower TCO, and Peace of Mind

With sendQuick ConeXa in place at Sompo Insurance Singapore now, the agents and employees were able to securely remote access to important customers’ information, and to conduct transactions confidently. Their IT personnel can now better attend to core business applications. Subsequently helping Sompo Insurance Singapore to achieve improved security, lower TCO, and Peace of Mind – thus improving on their business competitiveness.

City of San Luis Obispo Case Study

About The City of San Luis Obispo

The City of San Luis Obispo serves as the commercial, governmental and cultural hub of California’s Central Coast. One of California’s oldest communities, it began with the founding of Mission San Luis Obispo de Tolosa in 1772 by Father Junípero Serra as the fifth mission in the California chain of 21 missions. The mission was named after Saint Louis, a 13th Century Bishop of Toulouse, France. ( San Luis Obispo is Spanish for “ St. Louis, the Bishop”. ) It was first incorporated in 1856 as a General Law City, and became a Charter City in 1876.

San Luis Obispo is a full-service city that provides police, fire, water, sewer, streets, transit, parking, planning, building, engineering and parks & recreation services to the community.

The Challenge: To recommend a system that would not only be complementary to the existing infrastructure of the fire department but also enhance the communication capabilities for a more eficient and reliable notification system, while maintaining a low capital investment.

When the Automatic Aid Agreement was amended, the Fire Chief requested notification when the Battalion Chief was dispatched outside the city limits. This change would pose a problem with the existing system they had because the Chief was looking for an automatic notification and not a manual response from the dispatcher. Also, being a government body, it is an important factor in keeping spending costs low.

The Solution: sendQuick® Alert Plus

The recommended sendQuick® Alert Plus server enables text messages (SMS) to be delivered even in the event where internet connectivity is lost. It supports all types of email alerts and has a message filtering system which sends out alerts based specifically on their level of urgency. With support for unlimited applications and devices, the integration of sendQuick® Alert Plus server offers a good return of investment for The City of San Luis Obispo Fire Department.

The Result: Improved communications efficiency with a highly stable and reliable system lead to increase in end user confidence and encourages future usage expansion

The sendQuick® Alert Plus server has provided an ideal solution to the identified issues by delivering spontaneous alerts to the fire chief and its deputy. This is because SMS messages get sent and read more instantaneously compared to email. With SMS, messages get across rapidly. Records of all communications are archived for referral purposes as and when required. Due to the interoperability of the sendQuick® Alert Plus system, The City of San Luis Obispo Fire Department has identified the vast potential of the server and possibilities of implementing it with the myriad of systems available in other government bodies.