Retail industry

The retail industry need to improve customer engagement levels to stay competitive today. Having timely reminders, especially when operations are entirely remote, are a welcome move to increase the depth of business relationships.

How can the retail industry engage customers better today?

The retail industry need to improve customer engagement levels to stay competitive today. Having timely reminders, especially when operations are entirely remote, are a welcome move to increase the depth of business relationships.

As people are spending more time at home, retail owners can engage customers through:

  • Updates on store deals
  • Reservation reminders (for salons, gyms, restaurants)
  • Product delivery updates
  • Changes in store opening hours

How can you benefit from sendQuick:

MARKETING

  • Acquire New Customers by establishing a direct line of connection with customers where all information is available at their fingertips.
  • Personalize customers’ experiences with personalized messages sent to their favourite chat app.

CUSTOMER SERVICE

  • Send appointment reminders / confirmations
  • Offer instant help by providing customers with instant help guides that solve the most common problems quickly
  • Provide real-time shipping updates
  • Collect customer feedback

IT

  • Maintain continuous IT infrastructure Uptime with IT alerts
  • Minimize downtime, preventing lost of sales, and loss of brand reputation.
  • Provide overall visibility of incoming and outgoing alerts
  • Maximize resources with message automation
  • Improved information flow