4 Ways to Implement an Automated Workflow for Routine Business Processes

Do you spend a sizeable part of your day executing time-consuming repetitive processes? Implementing workflow automation by streamlining business processes leads to efficiency and eventually cost-savings, thereby improving the bottom-line of a company.

Here are some of the tasks which different departments can (and should) consider automating to enable them to focus on other important activities:
For the business continuity management team:
Deploy an automated call-tree solution as a reliable crisis communication tool to ensure real-time, omnichannel notification outreach to all relevant stakeholders during emergency scenarios

For the operation team:
Reduce no-show rate and minimize revenue losses with automated appointment reminder messages trigger based on information captured in any calendar app

For the IT team:
Countless alerts from various applications and servers and the need for physical presence of staff for monitoring them is time-consuming and pointless. IT managers can deploy a unified notifications management platform which will monitor, centralize and deliver real-time rich alerts in case of crisis.

For the marketing team:
Rich alerts can be auto-triggered whenever an abnormality (i.e. out of the configured threshold range) is detected by a social network monitoring software, thereby respond to any crisis in a timely manner
Overall, business process automation saves time, effort and money by creating active engagements with staff, prospects and clients with interactive 2-way communications that in turn automates relevant workflow across various departments.

sendQuick has a range of solutions to address critical business needs including IT Alerts and Notifications, Business process Automation, Marketing and Emergency Broadcasting, and Remote System Monitoring

Benefits of using self-facilitating SMS Queue System

A self-facilitating queue system harnesses SMS technology to automate the process of making appointments through an automated matching engine which assigns and allocates available slots to users based on the type of service requested. This enables efficiency in routine operations freeing up staff time for other processes.

For Companies:

  • Reduces the lead-time required to issue an appointment
  • Reduces the volume of call-ins and walk-in appointments handling
  • Reduces turnaround time (from initial booking to the end of service rendered)
  • Reduces no-show rate, translating to cost savings
  • Provide manual overwrite option to help book appointments for non-tech savvy persons

 

 

 

 

 

For Customers:

  • Easy appointment reservation via SMS
  • Reduces the queue and congestion at the waiting area
  • No need for downloading any app to receive notification
  • Pre-empts you via SMS when your appointment time is nearing

 

 

 

 

 

 

If your business is looking for a low investment, yet proven to yield an effective result in digitizing operational processes with SMS technology, call us at +65 6280 2881 to find out more.
To know more about our award-winning sendQuick omnichannel messaging gateway write to us at info@talariax.com

 

Secure Remote Access via 2FA

With the digitalization of workplace, staff are now more mobile and have the option of working from different locations by just plugging into the virtual private network of the company.

While it affords flexibility and reduction in overhead costs for the company, it also means the company is more vulnerable to cyberattacks. Similarly, customers make payments or access sensitive financial information on digital devices from remote locations.

According to Forrester, 80 percent of all cybersecurity breaches involved a weak or stolen password.

The existing SSL VPN or IPSec method of securing remote access does not address the authenticity of the remote users. 2-factor authentication (2FA) is an industry accepted solution for remote user authentication. It provides an extra layer of security by sending an OTP to users via SMS on their web app or on mobile minimising the cybersecurity risk.

Why use sendQuick?

sendQuick ConeXa meets all the 2FA requirements of enterprises and easily integrates with their existing appliances.

  • Built-in SMS One Time Password (OTP) server, Soft Token and Email OTP with Authentication and Authorisation (AA) capability
  • Integrates with local/external databases or Microsoft Active Directory
  • Supports all Radius based SSL VPN

How is Using SMS for business beneficial to enterprises

  1. No need to install any apps to send and receive messages
  2. It can reach all mobile users worldwide, independent of the Wi-Fi and telco provider
  3. More reliable because no data connectivity is required for instant delivery
  4. More secure due to spam filtering mechanism put in place by telco operators
  5. Security passwords are sent via SMS OTP for e-commerce or online backing
  6. Business still prefer SMS over consumer messaging apps*

*source: Mobile Ecosystem Forum Mobile Messaging Survey 2016

Why use sendQuick for sending SMS

  • Industry’s leading appliance as well as cloud-based SMS gateway solution
  • Easy to deploy plug & play appliance
  • Reliable and scalable with full compatibility with many systems
  • Deploys Out-Of-Band SMS Alerts & Notifications
  • Used by over 1,500 corporations in 40 countries across 50 industries

Four Ways SMS Alerts Help Minimize Network Downtime

  1. SMS alerts can reach all mobile users worldwide, independent of the data network
  2. Urgent and actionable alerts are delivered instantly to the IT team ensuring faster response
  3. SMS text is not limited by proprietary software ensuring quick dispatch
  4. SMS texts are largely immune from spam and malware

sendQuick has a range of solutions which address critical business needs including, privacy and confidentiality, secure remote access, business process automation, marketing & emergency broadcasting and system availability monitoring.

6 Reasons Why SMS is better than email

Did you know?

Sending an SMS text is the faster way of broadcasting marketing messages or sending alerts to staff and customers. Here’s why:

  • Delivery and response time is faster using SMS technology, especially when user is travelling
  • Character limit in SMS texts ensures concise message delivery
  • 90%* recipients read the SMS within minutes of delivery
  • SMS texts are free of virus or malware as against emails being prone to be infected with it
  • Time-sensitive and critical information is delivered instantly via SMS as phone is always on
  • 80%* people are using SMS texting for business and 15% use it for sending more than half their messages for business purposes

*Source: Article from eWeek

Why use sendQuick SMS Gateway?

sendQuick has a range of solutions to address critical business needs including, privacy and confidentiality, security, business process automation, marketing & emergency broadcasting and system availability monitoring.

sendQuick integrates with social messengers for omnichannel communication

sendQuick integrates with social messengers for omnichannel communication

 

TalariaX is the first Singapore-headquartered company using an appliance-based solution to integrate its sendQuick SMS gateway with the popular social messenger apps such as LINE, Viber, WeChat, Facebook and Slack

Singapore – June 28, 2017 – TalariaX, one of the leading industry players in enterprise mobile messaging solutions, today announced it is the first Singapore-based company using an appliance gateway to integrate its flagship solution – ‘sendQuick’ with the various social messenger platforms in the market that include LINE, Viber, Facebook, WeChat, and Slack.

TalariaX has expanded its messaging capabilities for companies to connect with their customers and staff through hybrid messaging options including SMS, email, and instant messaging apps. With over 3 billion daily users and growing, instant messenger apps are rapidly evolving into the preferred communication method for companies. sendQuick provides two service options to companies: 1) integrating with the instant messaging platforms via a ‘chatbot’. Users subscribe to the bot after which companies can send automated service messages and support to customers through the bot 2) direct message delivery through the sendQuick server.

Companies can integrate sendQuick with their own servers to push alerts & notifications, to customers and streamline processes within the organisation. Messages are simultaneously delivered on SMS, email as well as chat apps making the process more spontaneous and interactive. In addition to alerts, companies can also send out messages for business processes such as marketing and emergency broadcasting, delivery notifications, job dispatch, inventory updates, appointment reminders, internal workflow, customer communication etc.

“As the instant messaging apps become a dominant mode of communication, more companies are looking at quick and easy ways to communicate with their staff and customers. It will benefit companies looking to minimize the disruption caused by downtime or send out alerts for various business activities, as they will now receive alerts on SMS, email and on instant messengers. This will help to streamline and integrate the various messaging delivery channels to communicate with the end user and in the process reduce overheads cost and time taken to respond to the customers,” said JS Wong, CEO of TalariaX.

“It will also enhance the operational efficiency by reducing the workload of the service and support team of the companies,” added Mr. Wong.

TalariaX develops and provides enterprise messaging solutions to over 1500 corporations, many of them being Fortune 500. The sendQuick range of solutions by TalariaX is proven to improve workflow and productivity.

For media inquiries, contact:
Andy Hun, TalariaX Pte Ltd
Email: andyhun@talariax.com
Tel: +65 6280 2881