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Enterprises have invested significant resources in putting together an infrastructure that helps them conduct their daily business efficiently. On experiencing unplanned IT systems downtime, risks associated with it need to be mitigated immediately to prevent it from developing into a crisis or full-blown disaster.

With the increasing importance of IT in various aspects of an organization whether it be for customer service, operations, marketing or finance, it is necessary for many organizations to maintain continuous network uptime to ensure business continuity.

However, managing IT issues isn’t just taking cues from the IT support ticket system and resolving them. Teams need to work smart by prioritising issues, and ensuring that critical ones do not get lost in the fray. 

Helping your teams work smarter is just one way an IT alert solution can help your business. Here are 3 ways you can improve workflows for your IT teams with IT alert. 

Filter critical messages

The IT support queue system works on a first come first serve basis, and does not filter out requests based on urgency. As the team gets through the day, if critical message comes through, it may not get dealt with until 2 hours later when the queue finally reaches its turn. By this time, more issues have surfaced and the team is scrambling to contain the issue. 

Having a “bird’s eye view” into the affected IT environment is thus an important service to incorporate in any aspect of businesses. Whether they are related to customer service, operations, marketing, or finance, there is now a pressing need for companies to maintain continuous network uptime to ensure that they stay profitable and credible. 

This can be done with an IT alert notification platform. Instead of responding to tech support ticket requests on a first come first serve basis, sendQuick will monitor applications consistently to flag out suspicious activity. Teams can better arrange time and manpower to deal with these issues, without ever missing notifications on them. 

Allocate tasks better within the IT team

Internal IT team members are often the go-to people for IT issues of all kinds in the office – from forgotten passwords to setting up laptops, they have to deal with a whole spectrum of issues.

That also means that their inboxes are often filled with emails that are not differentiated by their level of urgency. During a normal work day, team members can deal with each incoming IT request on a rolling basis. 

But during a crisis, the team will have to work out a better system to deal with the issue, while still ensuring the rest of the company runs smoothly.  

sendQuick’s IT alert function helps to separate critical issues from non-critical ones. The system picks up critical issues from your network and sends a message to the team member instantly. Team members can then delegate someone to look into the issue immediately, and quickly deal with it before it snowballs into a larger problem. 

Providing clarity on where issues occur post-crisis 

How many times has a crisis came and went, without the team knowing exactly where the issues occurred? 

sendQuick’s alert notification system notifies you of potential issues before they blow up, which gives the team better visibility on recurring and critical issues. Furthermore, this data helps the team to allocate tasks better by being more proactive rather than reactive. Moving forward an issue, the team can design a working system to maintain problematic areas within the network, all while fulfilling everyday work duties. 

If you’d like to get more information on sendQuick’s IT alert system, simply head over to our solutions page or contact us to speak with a sendQuick expert. 

Engaged customers are one of the key factors in having sustained business growth. These are customers who are your biggest fans. They want to know more from you, they want to reach out to you, and they will proactively spread the good word to those in their social circle about your business – the coveted word of mouth marketing! 

Businesses can communicate and engage with customers through numerous channels both online and offline. And especially in the digital-first world today, the broad range of online channels allow companies to share rich content through various mediums, such as text, graphics, and videos. 

The challenges of producing content for customer engagement

Producing content that is relevant to the audience, can capture their attention, and that can keep them coming back for more consistently will help you build up a repository of good quality content over time. While content is driven by the marketing department, it should also be crafted through a coordinated effort between different teams in the company. 

However, in between product launches, product updates, sales season and other engagement touchpoints, marketers often struggle to deliver good content consistently. Instead, they have to spend extra time on administrative tasks, such as formatting text messages and emails, uploading materials, or even worse, manually sending messages out to customers. 

This extra time can be saved through business process automation solutions that enables you to send real-time notifications to your customers automatically. Companies use sendQuick Enterprise and sendQuick Entera to automate messaging and communications with their customers across multiple platforms such as email, voice mail, and SMS. Our solutions also help to facilitate 2-way SMS conversations with your clients, enabling you to continue the conversation with engaged customers on a deeper level. 

Kickstarting a multi-channel marketing campaign

With the ubiquity of mobile devices, and the use of various communication channels today, the ability to manage multiple channels of conversation is key in engaging customers on their preferred platform. 

The power of a multi-channel, or omnichannel marketing campaign lies in being able to effectively integrate various social media and messaging platforms on a single interface. This allows marketers and brand managers to save time switching between platforms, and instead focus on what they do best. 

sendQuick’s omnichannel marketing solution easily integrates with all applications, including ERP, CRM, monitoring systems, security systems and other network servers. With a single API for SMS and social messengers, it facilitates 2-way messaging with social messengers, among other features. 

Harness the power of omnichannel marketing enabled by automation technologies today! 

With an increasingly mobile and digital workforce, how do you ensure the security of employee and customer data? The rise in cyberattacks on corporate networks has made customer data more vulnerable to hacking. It has necessitated the need for companies to have adequate measures in place to provide secure remote access to their customers and employees.

Today, most companies use either SSL VPN or IPSec to secure the remote access. However, this does not address the authenticity of the remote users. 2-factor authentication (2FA) is an industry accepted solution for remote user authentication. It provides an extra layer of security by sending a one-time password (OTP) to users via SMS on their web app or mobile device thereby minimising the risk of potential cyberattacks.

Why is 2FA important?

Passwords, even if they adhere to best practices, are not fool proof in preventing adversaries from hacking into confidential digital platforms. Cybercriminals can use tactics such as phishing sites and social engineering to obtain passwords and exploit victims of their sensitive personal data. 

2FA, which requires two different keys before users can log into their accounts, decreases the chances of cyberattacks significantly. These keys are often time sensitive, and expire after a set period of time, ensuring that unique keys are used at every login attempt, further reducing the risks of an account takeover. 

SMS One Time Password (OTP) is a common setup for many 2FA systems. This typically involves users keying in their password into the account, then putting in the OTP they received through SMS into the login process before they can access their account.

The sendQuick ConeXa platform has equipped clients with secure remote access via 2FA using SMS OTP, and using a mobile soft token as well. It is an ideal solution for companies seeking low-cost and seamless 2FA implementation. It comes built-in with a server with OTP generator capability and sends it across via SMS. It also supports soft token OTP, supporting any st andard SHA-256 soft token. 

End-users need not have access to the password via any devices, apart from their mobile phones. sendQuick ConeXa integrates well with your organisation’s Active Directory or RADIUS, and can support multiple SSL VPN sessions as required. 

With sendQuick ConeXa, even if a hacker gained access to a user’s login credentials, an additional password is sent to the user’s mobile phone to further verify the user’s identity. The additional password sent out is for one-time use only and will expire depending on the time settings inputted into the one-time password generator.

We’ve successfully helped customers across various industries to develop a 2FA system to secure their systems. Read more from one of our case studies here.  

The retail industry is fast moving away from a brick and mortar focused approach, to focusing their efforts entirely on the digital storefront. This means that customers are shopping online at anytime and anywhere at their convenience, and customer service will have to shift from being available only during office hours, to providing a seamless digital customer service and engagement experience. 

To do so, companies will have to adopt the right digital services that enables them to build deeper relationships and engagements with customers through a remote work and living environment. Instead of putting up store banners, retailers can send messages updating customers on the latest promotions. Retailers can also do more with digital communications, such as reminding customers on upcoming appointments, updating delivery dates, or sharing any changes in store opening hours. 

A holistic communications ecosystem to integrate customer engagement throughout the digital landscape will push customer service to the next level. 

Focusing and listening to customers

Do you know your customers’ preferred mode of communication? Do you know what updates they prefer to hear, and which ones they’d rather give a miss? Listening to what your customers want, and providing with the exact service they need, is a powerful way of building connections that last. sendQuick offers retailers the ability to connect with customers through popular social messaging platform such as Whatsapp, WeChat, Line, Viber, Telegram, Messenger and collaboration tools such as Slack, Microsoft Teams and Cisco Webex. The variety of channels available on our platform enables you to simplify how you manage your chat channels. 

The right messaging

Clear and emotive messaging sets the tone for community engagement. When you speak the language of your consumers, you instantly build connections with them. In the digital retail space, where everyone is competing for attention, focus your efforts on refining what you should say, and how you should say it, and deliver that message consistently to your audience! 

Know your audience, and target them

In the vast digital space, how do you identify, and target the people who will most likely interact with your brand? The first step is knowing who they are, and exactly what they want and need from your brand. 

Direct your efforts at those who are listening, and you’ll find the most meaningful and productive engagements. Deliver excellent customer service – one that listens attentively and delivers solutions promptly. Turn your customers into brand champions, and influence them to help you spread the word about your brand! Create a connected and engaged target audience that is excited to hear from you, and wants others to know about you too! And when you use the right channels, you’ll be hearing back from customers and contacts who are equally excited for you to share about your offers too.

Whether you have your IT systems and applications hosted on-premise or on cloud, the problem of system failure is very real and the need to respond quickly is critical to reduce or prevent downtime. 

It could be security breaches, it could be resources reaching their limits, it could be hardware or network failure, whatever it is that you are monitoring, it is just as crucial to ensure these warnings are promptly alerted and escalated to the right personnel to take corrective action.

A cost-effective and reliable Incident Notification Platform such as sendQuick Cloud is the answer to any IT Infrastructure Uptime requirements.

Superior cloud integrations

To capitalize on this opportunity, sendQuick Cloud is developed as a systems availability notification management platform that runs natively on the cloud.   

sendQuick Cloud integrates with public cloud services like Azure Cloud, AWS Cloud, Google Cloud , Oracle Cloud, Alibaba Cloud, Huawei Cloud, IBM Cloud (coming soon)  to monitor the availability status and performance of all IP-addressable systems, applications, service network and infrastructure. Thus, it provides a visibility over your entire IT infrastructure health status.  

Omni-channel Real-time Notification Alerts 

With sendQuick Cloud, you can use one centralized platform to consolidate and precisely deliver alerts and notifications to mobile devices via SMS or other channels. 

Easily scale your system to send alerts to other channels besides SMS such as Voice Calls, Emails, Line, Telegram, Messenger, Slack and Microsoft Teams. sendQuick Cloud also supports email to text (SMS) or smtp-to-text (SMS), allowing you to extend the alert notification solution to any application or system that can send emails. You can also integrate with any infrastructure monitoring tools, such as DCIM, SIEM, NMS, and ITSM. 

With a simple configuration of filter rules, you can reduce ‘alert fatigue’ for employees, and ensure alerts are sent to the right personnel on duty through Roster Management

Case Study – Using sendQuick Cloud to meet SLA’s

The following is a case study on how a leading software and technology company in the global travel industry uses sendQuick Cloud to manage their Service Level Agreements (SLAs) with their clients. 

The company needed to respond quickly to incidents on their client’s systems to ensure they satisfy the agreed service levels. However, the volume of such incidents is not very high. Therefore, they needed a more cost-effective cloud subscription solution that can meet their instant alerts requirements without any hardware investment.

They decided to use sendQuick Cloud because it can easily integrate to their system via the email-to-sms method. They also achieved significant cost-savings by switching to sendQuick Cloud. 

Speak with one of our consultants to find out more about our solutions!

Business communications have changed significantly over the last decade, and even more so since the pandemic in 2020. Social distancing restrictions and work from home measures forced businesses to take activities online, including all communications with customers, employees, and stakeholders. While the process of going digital was initially disorienting for many, a seamless online experience is now considered the standard that all businesses must have in order to be successful in the new digital economy.

With 2022 fast approaching, let’s look at some of the key business communication trends that will follow us into the new year. 

#1: Direct communication with customers

In order to bridge the social and communication gap caused by the pandemic, businesses had to establish more direct communication channels with customers since 2020. This involved going beyond email and calls, and opening communication channels through popular messaging apps and workplace collaboration tools. By integrating apps such as Whatsapp, Facebook Messenger, Slack, Microsoft Teams and more into a business’ communications ecosystem, it reduced the waiting time needed for customers to receive a response, and for businesses and customers to have more casual conversations online by cutting through the formalities. Furthermore, these channels also help employees and business stakeholders communicate more efficiently in a work-from-home environment, making them an important collaboration tool for companies moving forward. Direct, and even two-way communication has evolved beyond a marketing gimmick, and will become a crucial part of business communications in 2022. 

#2 SMS continues to drive communications in 2022

Nine in ten people open their text messages, and more than 60% read them within five minutes – this provides compelling reason for SMS to continue its dominance in business communications. SMS is a popular channel for automated communications used by industries such as banking, e-commerce, education, along many others. It is a fuss-free mode of communication to convey quick information to ensure customers stay updated on service deliveries. In the new year, SMS will continue proving to be an important aspect of everyday communications between businesses and customers.

#3 The rise of AI-enabled chatbots 

Develop AI-powered chatbot technology enables businesses to communicate effectively and at scale. In a digital first era, being immediately available and responsive to customers is a key differentiating factor in a highly saturated business environment. AI will be more widely adopted as a way to ensure customers and stakeholders receive prompt responses online.   

The state of business communications have transformed significantly since 2020, and we can expect more exciting developments in the industry in the decade to come. What communication tools have you implemented, and what are you looking forward to in the next year?

Contact us here explore the latest communication solutions for your business in the coming year! 

In a digitally-transformed world, developing relationships and connections between you, your customers, your stakeholders and even employees has turned into one of the most critical functions of any business. 

From sending your latest product or service updates, discounts and offers, to handling customer enquiries, these touchpoints are simple ways to keep your brand at the top of mind in customers. They also help you to create sustained customer engagement that lasts over time.  

However, with the sheer number of messaging apps out there, companies might find it difficult to manage conversations across all platforms. Without the right tools in place, employees have to waste time toggling between apps to respond to conversations and might even miss out on important customer enquiries in the process of doing so. 

As of March 2019, over 41 million mobile messages were in a single minute! Customers are on their messaging apps communicating for social or work purposes, and you need to be available wherever your customers are at. However, each country has its own dominant messaging app, and every customer has their own preferred communication channel. How do you ensure your communications can be customised to meet the varied needs of your customers around the world?

Enter sendQuick.io, a platform that helps you connect all your chat applications so you can communicate with customers without fuss! 

sendQuick.io is a single and unified API that integrates all your applications and network systems seamlessly to all popular chat messengers and collaboration channels. We have already aggregated 12 official APIs into the system so you can connect with your customers through their preferred channel, including WhatsApp, Telegram, Facebook, Instagram, Microsoft Teams, Slack and more. 

You can offload your messaging workflow to sendQuick.io and focus on what you do best – outstanding customer support and engagement experience. You can offload your messaging workflow to sendQuick.io and focus on what you do best – outstanding customer support and engagement experience.

Visit sendQuick.io now to learn more about our services!

Imagine this. Your IT teams have to respond to support tickets from a queue system one by one. The queue system works on a first come first serve basis, and does not filter out requests based on urgency. As the team gets through the day, a critical message comes through, but is not dealt with until 2 hours later when the queue finally reaches its turn. By this time, more issues have surfaced and the team is scrambling to contain the issue. 

Unplanned system downtime is the bane of any IT personnel. With the increasing importance of IT in various aspects of an organization whether it be for customer service, operations, marketing or finance, it is necessary for many organizations to maintain continuous network uptime to ensure business continuity.When a network failure occurs, is your response time fast enough to minimise operations downtime?  

How sendQuick helps to filter out critical messages?

Enterprises, regardless of which sectors they operate in, have invested millions of dollars in putting together an infrastructure that helps them conduct their daily business efficiently. On experiencing unplanned IT systems downtime, risks associated with it need to be mitigated immediately to prevent it from developing into a crisis or full-blown disaster.

A “bird’s eye view” into the affected IT environment is thus an important service to incorporate in any aspect of businesses. Whether they are related to customer service, operations, marketing, or finance, there is now a pressing need for companies to maintain continuous network uptime to ensure that they stay profitable and credible.

This can be done with an IT alert notification platform. 

“IT Alert” is a prominent feature in all sendQuick product models, each customised to suit your organisation’s needs. For IT Alerts and Notifications, we offer sendQuick Alert, sendQuick Alert Plus, and sendQuick Entera. Zero downtime can be achieved with high availability option, as available in our sendQuick Alert Plus and sendQuick Entera models.

The sendQuick IT alert notification management platform is an integral part of IT incident management. It works with any network management system and, if any part of the system performs suboptimally or experiences unplanned downtime, alerts the authorized users in a timely manner. It can send notifications and system alerts via SMS text, email to SMS, social messenger apps (such as Facebook, WhatsApp, WeChat, LINE, Viber and Telegram) and team collaboration tools (including Microsoft Teams, Cisco Webex and Slack).

Instead of responding to tech support ticket requests on a first come first serve basis, sendQuick will monitor applications consistently to flag out suspicious activity. Teams can better arrange time and manpower to deal with these issues, without ever missing notifications on them. 

Business successes with sendQuick

Businesses have incorporated sendQuick as their IT Alert and Notification software of choice. Here are some case studies from our previous clients. 

• Prudential Asset Management
• Rasa Sentosa Resort
• Tenet Insurance

Speak with one of our consultants to learn more about sendQuick’s solutions!

All businesses will experience crisis, though this sentiment is probably shared by all now more than ever. Whether it be a supply and demand shortage, a business relationship crisis, or an IT outage, crisis have to be dealt in a similar fashion – as a team. 

Collaboration and unity as a team are critical during times of crisis. On the flip side, a team that is in disarray or in disagreement will not be able to overcome the challenges smoothly. 

Today, one of the main issues businesses will face are IT related issues. With the pandemic extending its stay, digital modes of operation are also beginning to stabilise and solidify their feasibility into the future. As we increase our reliance on digital applications to run business, we are also increasing our risk to IT issues. 

So, how do we improve team collaboration among employees to better deal with IT issues? One way of doing so is through “IT Alerts”. The sendQuick IT alert notification management platform is an integral part of IT incident management. It works with any network management system and, if any part of the system performs sub optimally or experiences unplanned downtime, alerts the authorized users in a timely manner. It can send notifications and system alerts via SMS text, email to SMS, social messenger apps (such as Facebook, WhatsApp, WeChat, LINE, Viber and Telegram) and team collaboration tools (including Microsoft Teams, Cisco Webex and Slack).

Here are 3 ways IT Alerts can help teams collaborate better!

Allocate tasks better within the IT team

Internal IT team members are often the go-to people for IT issues of all kinds in the office – from forgotten passwords to setting up laptops, they have to deal with a whole spectrum of issues. That also means that their inboxes are often filled with emails that are not differentiated by their level of urgency. During a normal work day, team members can deal with each incoming IT request on a rolling basis. But during a crisis, the team will have to work out a better system to deal with the issue, while still ensuring the rest of the company runs smoothly.  

sendQuick’s IT alert function helps to separate critical issues from non-critical ones. The system picks up critical issues from your network and sends a message to the team member instantly. Team members can then delegate someone to look into the issue immediately, and quickly deal with it before it snowballs into a larger problem. 

Reducing IT fatigue from monitoring a flooded email inbox

Team members can select their preferred communication channel to receive IT alerts from sendQuick, which helps them to instantly take note of problems within the company’s network. 

We are often flooded with email notifications during work hours, and that has only exacerbated with remote working arrangements. sendQuick’s flexible system allows team members to receive messages through SMS, messaging apps, and even team collaboration tools. That way, they can focus on getting their tasks completed knowing that sendQuick is keeping a watchful eye on critical issues. 

Providing clarity on where issues occur

How many times has a crisis came and went, without the team knowing exactly where the issues occurred? 

sendQuick’s alert notification system notifies you of potential issues before they blow up, which gives the team better visibility on recurring and critical issues. Furthermore, this data helps the team to allocate tasks better by being more proactive rather than reactive. Moving forward an issue, the team can design a working system to maintain problematic areas within the network, all while fulfilling everyday work duties. 

If you’d like to get more information on sendQuick’s IT alert system, simply head over to our solutions page or contact us to speak with a sendQuick expert. 

Have you ever missed out on an important email because it was buried beneath notifications from other apps? Have you felt stressed out from trying to keep track of the numerous email threads and group chats? If you answered “yes” to these questions, chances are you are suffering from digital fatigue – defined as the mental exhaustion from using digital tools over a prolonged period of time.

This phenomenon was heightened by the increasing usage of digital tools, and further catalysed by the pandemic when work-from-home became the norm. And the trend is showing no signs of slowing down. According to Statista, the average daily time spent with digital media is expected to increase to just under 8 hours in 2022 – that’s a third of our day spent on our devices!

There are also material costs to digital fatigue. Employees have to manage multiple screens, work streams and communication channels, and that can sometimes cause messages to be overlooked especially during busy periods. In particular, the IT team is usually inundated with support requests from colleagues, and not to mention they have to respond to all requests as efficiently as possible. Without a proper system to prioritise IT alerts, team members might neglect critical IT alerts that needed their immediate attention.

Channelling critical IT alerts into the right place

According to Salesforce, 42% of the U.S. labor force continues to work from home full-time, and have an increased reliance on their devices to keep them working, connected, and entertained. And it is likely that companies will adopt a hybrid working style, where working from home will continue to be the arrangement for most office workers. At home, where our personal and work lives are blended into one single digital space, we receive notifications not only for work purposes, but for our personal lives as well. Think push notifications from shopping sites, mobile games, personal chat groups and more!  

That is why critical IT alerts should not be buried in the same generic emails or messages. They should deliver the message straight to the point, so that employees can identify exactly what needs to be addressed promptly so that the risks associated with IT downtime can be mitigated immediately to prevent it from developing into a crisis or full-blown disaster. And sendQuick’s IT alert notification solutions helps you to achieve just that! 

The sendQuick IT alert notification management platform is an integral part of IT incident management. It works with any network management system and, if any part of the system performs suboptimally or experiences unplanned downtime, it alerts the authorized users in a timely manner. It can send notifications and system alerts via SMS text, email to SMS, social messenger apps (such as Facebook, WhatsApp, WeChat, LINE, Viber and Telegram) and team collaboration tools (including Microsoft Teams, Cisco Webex and Slack).

With sendQuick, your employees can skip unimportant notifications and go straight to the critical issues that need to be dealt with to keep your business online as always.

Check out our suite of IT Alert solutions and contact us to find out how our systems can be integrated into your IT infrastructure!