Service availability: 24 x 7, excluding planned maintenance.
Server availability: at least 99.5% uptime, excluding planned downtime.
For the problem(s) reported, Talariax Pte Ltd will response within the required response time and support the issues as reported. The support (service level) is 24×7 hours response via emails (firstname.lastname@example.org) and phone calls (+65 6280 2881 during office hours – i.e. Monday to Friday, excluding Public Holidays from 9.30am to 5.30pm). A mobile number (+65 9694 6237) will be provided for support after-office phone calls to continue provide service support on 24×7 basis.