What are the service level agreements (SLAs) provided for TalariaX cloud services?

Service availability: 24 x 7, excluding planned maintenance.

Server availability: at least 99.5% uptime, excluding planned downtime.

For the problem(s) reported, Talariax Pte Ltd will response within the required response time and support the issues as reported. The support (service level) is 24×7 hours response via emails (support@talariax.com) and phone calls (+65 6280 2881 during office hours – i.e. Monday to Friday, excluding Public Holidays from 9.30am to 5.30pm).  A mobile number (+65 9694 6237) will be provided for support after-office phone calls to continue provide service support on 24×7 basis.