Benefits of SMS Alerts in Healthcare Industry

A competitive landscape and rising healthcare costs necessitate healthcare providers to manage costs while maintaining high-quality patient care and support services. Also, with rising cyber-attacks, they need to secure endpoints for mitigating the risk of loss of data.

The use of mobile messaging for effectively managing data and communication is a proven method of reducing costs, improving workflow processes and optimizing patient care services.

Here are the top benefits of deploying SMS technology in healthcare institutions:

1)     Booking/Appointment reminder

A 2-way SMS text is an effective way of scheduling and sending reminders to patients of their appointments. This frees up administrative resources and time resulting in cost savings.

2)     Diagnostic test reports

Non-confidential, routine health test results can be sent via SMS text to patients reducing patient follow-up calls and commute thereby enhancing operational efficiency

3)     Queue system

An SMS alert is useful for informing patients of their queue number when there is limited space available in the healthcare institution or patients are experiencing longer waiting time.

 4)     2-Factor Authentication (2FA) Security

A second layer of security via SMS One-Time-Password, 2FA mode can help mitigate cyber-security breaches and allow the doctors and patients to securely access information even from remote locations.

5)     Emergency Call

If the patient’s health deteriorates or any code blue situation arises, the nurse can call the call centre who will then send out an SMS alert to the doctors cutting down crucial time to respond.

6)     Internal Business Messaging

Use of personal mobile devices to communicate sensitive information can expose the healthcare institution to potential leakage of confidential data. sqoope (by TalariaX) is a HIPAA compliant platform through which internal staff can share information securely.

7)     Feedback and survey

SMS is a convenient and faster way to gather feedback from patients on the quality of services being offered by the healthcare institution.

TalariaX is a leading industry player in developing and providing enterprise mobile messaging solutions for improving business workflow and productivity. Our range of solutions includes IT Alerts and Notifications, 2-Factor Authentication with SMS OTP, Marketing & Emergency Broadcasting.