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The volatile nature of the Pharmaceutical
Industry requires timely response about the availability of pharmaceutical drugs. This
requires effective, concise real-time
information for better profitability and
enhanced business performance.
» SMS query on drug inventory status
» SMS for job dispatch
» SMS query for delivery status
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The nature of Hospitals and Clinics sees the
need for efficient communication which is
vital in an industry which stresses on
accuracy and promptness.
» SMS reminders to patients
(appointments, consumption of drugs)
» Two-way SMS for clinical data
» SMS alerts to medical personnel
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The competitive and dynamic nature of the
Industry emphasizes on the need for
affordable communication and timely
response. This would result in increased
efficiency and ultimately sustained
profitability.
» SMS response to customers enquiry
» SMS confirmation of room reservation
» SMS reminders to customers
(departure/arrival timings, flight details)
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The nature of the Transportation Industry
emphasizes on efficiency and reliability of
Public Transportation. Timely information
and response remains vital for enhanced
service provision.
» SMS query (real-time bus arrival
information)
» SMS confirmation of taxi booking
» SMS booking for taxis/private transport
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Institutions can look towards the adoption
of wireless technology to enhance
interactivity and accurate information to
satisfy the need for accurate and efficient
communication.
» SMS query on events, examination results
and child's academic progress
» SMS reminders to students and parents
(payment of school fees, exams and test
dates)
» SMS alert to parents (in cases of student's
failure to attend classes)
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The Food and Beverage Industry is primarily
customer-oriented. Hence, it sees the need
for constant contact with its customers so
as to allow for efficiency and ultimately,
enhanced business performances.
» Mass messaging to inform customers
(promotional campaigns)
» SMS Queue Management System
(reservation and booking)
» SMS delivery services
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In the Entertainment Industry, particularly
the television networks see the need for
increased interaction with its home
audience. As conventional means of
communication are expensive, there is a
need for a more affordable method of
communication, which is essential to remain
competitive and ultimately result in
increased efficiency of timely data and
profitability.
» SMS voting (talent competitions)
» SMS query for information presented on
variety show
» SMS donations (charity programmes)
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The nature of the service and support industry
sees the need for accurate and timely
information transfer so as to ensure optimal
productivity and efficiency. However, the adhoc
project-basis characteristics of the
industry sees an over reliance on the
telephone which does not promise accurate
data transfer to the intended recipient. Thus,
sendQuick Server serves to reach the relevant
people at the shortest possible time. Hence,
allowing for increased productivity and
profitability.
» Mass messaging for field technicians
» SMS query (date of maintenance)
» SMS confirmation of orders
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The nature of the Courier Industry
emphasizes on the need for timely delivery
and accurate information to its customers.
This would result in better integration of
business processes thereby resulting in
enhanced productivity and profitability.
» Messaging to delivery personnel
» In/Outbound messaging for call centres
» SMS query for dispatch and tracking
(estimated package collection time)
» SMS sales enquiry or support
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In the Information Technology Industry where
it faces the challenge of providing constant
support service, the dependence on
telephones as means of communication
between IT technical staffs and the front-end
staffs are often cumbersome. In order to
ensure continuous up-time and integration
of their client's IT system, the use of sendQuick
Server would allow for effective and efficient
communication. This would ultimately result
in better utilization of manpower and
resources and in turn, productivity giving rise
to enhanced business performance.
» Messaging alert for systems problem
» 2 Way SMS for service helpdesk
» SMS acknowledgement for support cases
» SMS query on technical problems
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The nature of the Finance Industry is one
that hinges on efficiency and accuracy of
transactions; with added emphasis on
security for its operation processes. This
would result in higher efficiency and
reliability.
» SMS communication for customer
relationship management
» SMS passwords for authentication (2
Factor)
» SMS sales enquiry on financial products
and services
» SMS notifications for critical systems
problems
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The Retail Industry is service-oriented and
sees a need to communicate with its
customers. The adoption of SMS technology
allows for immediate receipt of information,
shortening the information lead time. This
lower cost alternative provides a more
personalized and timely response to
traditional forms of media.
» Mass messaging for promotional
campaigns (new product release/sales
promotion)
» Facilitate Customer-Relationship-
Management
» Integration to Point-of-Sales systems
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Emergency services organisations require
constant vigilance and real-time
information during emergencies.
» SMS alert (in cases of emergency
outbreaks)
» SMS crime alert (to warn citizens of theft
and petty crime)
» SMS query (real time information on
ambulance arrival time)
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